Privacy Policy

Last Updated: October 20, 2026

At Wallplate Warehouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit wallplatewarehouse.com , make a purchase, contact us, or subscribe to our email or text messaging programs.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or using personal information for specific purposes.

1. Information We Collect

When you visit our website, place an order, create an account, contact customer service, or subscribe to marketing communications, we may collect the following information:

• Name and contact information, including email address, telephone number, billing address, and shipping address.
• Order details, purchase history, product preferences, returns, and customer service communications.
• Payment and transaction information processed through Shopify and authorized payment providers.
• Device information, IP address, browser type, operating system, and website usage information.
• Shopping activity, including products viewed, items added to your cart, and abandoned checkouts.
• Email and SMS subscription preferences, consent records, and interactions with our marketing communications.

We collect information directly from you, automatically through your use of our website, and from authorized service providers that support our business operations.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing, fulfilling, and shipping orders.
• Providing order confirmations, shipping updates, and customer service.
• Processing payments, refunds, and returns.
• Managing customer accounts and purchase history.
• Operating, securing, and improving our website.
• Preventing fraud, unauthorized transactions, and misuse of our services.
• Analyzing website performance and customer shopping preferences.
• Sending promotional emails and text messages where authorized.
• Personalizing shopping experiences and relevant marketing communications.
• Complying with legal and regulatory obligations.

We use personal information only as permitted by applicable law and subject to any required consent or privacy preferences.

3. Consent and Marketing Preferences

When you provide personal information to complete a purchase, arrange shipping, process payment, or request customer support, we use that information to fulfill your request and operate our business.

Marketing communications are handled separately. Where required, we obtain your express consent before sending promotional email or SMS messages.

You may unsubscribe from marketing emails by using the unsubscribe link included in our messages.

You may opt out of marketing text messages by replying STOP to a message from our SMS program.

You may also contact us at info@wallplatewarehouse.com to request changes to your communication preferences.

Opting out of marketing communications does not necessarily prevent us from sending nonmarketing communications necessary to complete transactions, provide customer service, or comply with legal obligations.

4. SMS and Text Message Privacy

Wallplate Warehouse offers an optional SMS and MMS messaging program for customers who choose to subscribe.

Types of Messages

Depending on your subscription and preferences, messages may include promotional offers, discounts, new product announcements, shopping cart reminders, and customer service or order-related information.

SMS Consent

We send marketing text messages only to individuals who have provided the required consent.

Providing a telephone number during checkout, making a purchase, or subscribing to email marketing does not automatically enroll you in SMS marketing.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Wallplate Warehouse.

Message Frequency and Charges

Message frequency varies. Message and data rates may apply depending on your wireless carrier and mobile service plan.

How to Opt Out

You may unsubscribe from our SMS messaging program at any time by replying STOP to a text message.

For assistance, reply HELP where supported or contact info@wallplatewarehouse.com .

Mobile Information and Consent Protection

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent status with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent status will not be shared with third parties for purposes unrelated to providing our messaging services.

We may share information, including telephone numbers and SMS consent records, with service providers that help operate our messaging program, including Klaviyo, messaging platforms, telecommunications providers, and vendors involved in delivering and managing text messages.

These providers may process information as necessary to perform services on our behalf, subject to applicable contractual and legal obligations.

Shopping Cart Reminder Messages

Our website uses cookies and similar tracking technologies to remember items placed in shopping carts and identify when a shopping cart has been abandoned.

If you have expressly opted in to receive applicable SMS marketing communications, this information may be used to determine when to send shopping cart reminder messages by text.

You may opt out of these messages at any time by replying STOP.

SMS Service Provider

Wallplate Warehouse uses Klaviyo and associated messaging service providers to help manage SMS subscriptions, consent records, messaging preferences, and delivery of authorized texts.

Our SMS messaging program is also subject to our Mobile Terms of Service .

5. Shopify and Payment Processing

Our online store operates on Shopify, an ecommerce platform that provides website hosting, checkout, order management, and related services.

Shopify and authorized payment providers process personal information as necessary to operate our store and complete transactions.

Payment information is handled through authorized payment processors using applicable security standards, including Payment Card Industry Data Security Standard (PCI DSS) requirements where relevant.

Wallplate Warehouse does not need to store complete payment card numbers on its own website servers to process orders through these services.

For additional information, please review Shopify's Privacy Policy and Terms of Service .

6. Third-Party Services

We work with third-party service providers to help operate our business and improve the customer experience.

These may include:

• Shopify for ecommerce operations and payment-related services.
• Klaviyo for email marketing, SMS marketing, customer communication, and related analytics.
• Shipping and fulfillment partners for order delivery and tracking.
• Returns and customer service providers for processing customer requests.
• Fraud prevention and website security services.
• Analytics and advertising providers, including Google services where enabled.

These service providers may receive or process information necessary to provide services on our behalf, consistent with applicable agreements and legal requirements.

Some providers may process information in jurisdictions outside your state or country of residence, where different data protection laws may apply.

Our website may also contain links to external websites. We are not responsible for the privacy practices of independently operated third-party websites.

7. Cookies, Analytics, and Tracking

Wallplate Warehouse uses cookies, pixels, and similar technologies to provide website functionality, understand visitor activity, improve shopping experiences, and support marketing activities.

Essential Cookies

Essential cookies help support shopping carts, checkout, account functionality, security, and basic website operations.

Analytics Cookies

Analytics technologies help us understand how visitors interact with our website, including pages viewed, traffic sources, and general shopping behavior.

Marketing and Personalization Cookies

Marketing technologies may be used to measure advertising effectiveness, understand product interest, and deliver relevant marketing experiences.

Klaviyo Tracking

Klaviyo may use cookies and related technologies to recognize website interactions, track shopping activity, support email marketing, and identify abandoned shopping carts.

Where permitted and appropriately authorized, this information may be used to deliver personalized email or SMS communications.

Managing Cookie Preferences

You can manage certain cookies through your browser settings and, where available, through the privacy preference controls provided on our website.

Where required by applicable law, we obtain consent before using nonessential cookies or similar tracking technologies.

Blocking certain cookies may affect website functionality or personalization features.

8. Advertising and Data Sharing

We may use advertising and analytics technologies to understand customer interests, measure advertising performance, and promote our products.

Depending on the technologies we use, certain disclosures of website activity or identifiers to advertising providers may be considered a sale or sharing of personal information under applicable privacy laws.

Where legally required, we provide mechanisms for customers to opt out of certain advertising-related data sharing or targeted advertising.

Any advertising-related data sharing remains subject to the SMS-specific protections described in Section 4. We do not share SMS opt-in information or consent status with third parties for their independent marketing purposes.

9. Data Security and Retention

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Our ecommerce and payment service providers also employ security measures appropriate to their respective services.

No method of electronic transmission or storage can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of eligible personal information.
• Withdrawing consent for certain processing activities.
• Opting out of marketing communications.
• Opting out of certain targeted advertising or personal information sharing where applicable.
• Exercising other rights provided by applicable privacy laws.

To submit a privacy-related request, please email info@wallplatewarehouse.com .

We may need to verify your identity before completing certain requests. Some requests may be subject to exceptions or limitations under applicable law.

We will not discriminate against customers for exercising privacy rights protected by applicable law.

11. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided us with personal information improperly, please contact us so we can review the situation and take appropriate action.

12. Legal Disclosures

We may disclose personal information when required by law, court order, subpoena, or other lawful process, or when reasonably necessary to protect our business, customers, property, rights, or safety.

If Wallplate Warehouse is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, customer information may be transferred as part of that transaction, subject to applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with your personal information, please contact:

Wallplate Warehouse
Attn: Privacy Compliance Officer
14902 Preston Rd.
Ste. 112-460
Dallas, TX 75254
United States

Email: info@wallplatewarehouse.com

Website: https://wallplatewarehouse.com